Just like some companies leave metaphoric fingerprints on their products, so does a customer review go scorch on the record of a company. However, the difference comes in when the company uses this information to enhance their customer experience by fixing any bad feedback they receive. Moreover, consumers should take pride in leaving a customer review so they can assist other shoppers with making informed decisions on whether to shop with a store or not.
Nkuku strives to maintain values of ethics, eco-friendly, and only produce handmade products from artisans around the world. Furthermore, these values stretch into their business structure and dictate that the company be transparent in its transactions. Ali and Alex established the company in 2002 while travelling through Africa to India. Furthermore, when they came face-to-face with the various unique artistic styles of the African culture into handmade items, the dream was born. The duo came home and moved to a tiny village in England to start selling items they shipped back from their travels. Not long after, they grew into an entire store servicing a specific clientele with a unique taste for individualised pieces. Overall, Nkuku aims to empower these small businesses while remaining sustainable with the materials.
Products and Services of Nkuku
Nkuku produces a twist of inspirationally crafted products such as furniture, homewares, lighting lamps and kitchen essentials. Furthermore, these items are procured from highly talented artisans and include sofas, cabinets and sideboards, armchairs, wall art, lanterns and tealights, to name a few. Additionally, Nkuku also offers unique jewellery gifts for a loved one, plants, and home. These include statement piece necklaces, earrings and pendants, pots for plants, and indoor and outdoor lamps. Furthermore, the company also provides a distinctive take on cast-iron fire pits and garden furniture for the more decorative side of the outdoors.
Additional Services of Nkuku
Apart from getting 10% off your first purchase, shipping and delivery take up to 3 business days. However, no deliveries are made outside the United Kingdom (UK). Returns and refunds are allowed within 28 days of receiving your product, provided it is in an unused, unaltered and sealed condition. However, Nkuku does not accept returns on custom-ordered furniture and sofas or earrings. Furthermore, returns can only be processed once the store receives them, often only within ten working days of being sent back. Moreover, return fees are charged according to the weight of a parcel and not the location from where it is coming from. For more on these services, you can visit the website and read the FAQ page or contact the customer care line by calling them or chatting to the online chatBot.
Complaints, Compliments, and Tips for Nkuku
Have you ever purchased from the Nkuku store, and was your product unique? Were you satisfied with the customer services received? Will you recommend Nkuku to family and friends? Writing a review for the online world to see can enhance the experience for returning customers and gives unedited information to new ones. Furthermore, you can also help the company improve any upsets they read from the review column. Overall, whether you leave positive or negative feedback, there will always be room for progress for both clients and the company.